Enterprise Call Center System
NEXTix provides full telephony solutions enterprise call centers either it be for inbound, outbound , or blend inbound outbound campaigns.
We also offer the ability to bridge to their current legacy PBX infrastructure for a smooth transfer of calls. Our innovative and cutting-edge Call Center Solution provides reliable and complete system for the communication
needs of the enterprise.
Our package comes with full 24/7 business-process support services that boost client’s competitive advantage in the highly dynamic offshore outsourcing industry.
CCS-Advantage
Increased Business Agility - Robust and flexible, our system is based on open standards that is fully customizable, configurable, and highly scalable. The system supports multiple protocols and codecs providing the business added flexibility and the freedom of choice.
Immediate Cost Benefits - Our system is guaranteed to be the most cost effective in the marketplace today, thus tremendously shortening the ROI cycle for the business. We guarantee significantly better value for money compared to any available PBX system or ASP.
Assured Security - Key data can be stored right in a server at the customer’s secured premises, NOT in an unknown 3rd-party location.
Full End-to-End Support - NextIX provides full technical support from internet, cable or software installation to VOIP termination, among others. NextIX consultants and engineers are always ready to help customers maximize the growth potential of their business.
High value key features - The system provides Predictive Dialing, Call Recording, IVR, ACD Inbound, Call Conferencing, CRM integration, and Real Time Monitoring.
Package diagram and example
Full System Capabilities:
- Inbound call center
- Outbound call center
- Blended inbound and outbound
Key Features
- Predictive dialer
- Call Recording
- IVR
- ACD inbound
- Call Conferencing
- CRM integration
- Real time monitoring
System Specification
TDMoE (Time Division Multiplex over Ethernet)
- Allows direct connection (local call center)
- Zero latency Voice-over IP (VOIP)
- Allows for integration of physically separate installations
- Uses commonly deployed data connections
- Allows a unified dialplan across multiple offices
Support Multiple Codecs
ADPCM, G.711 (A-Law and µ -Law), G.723.1, G.726, G.729 ,GSM, iLBC, Linear LPC-10
